Shipping Policy

Muse Melbourne is committed to delivering your order as quickly and safely as possible. Below you'll find details on how we handle shipping and returns.

Shipping

We aim to process and dispatch all orders promptly. Once your order has been confirmed, you'll receive a shipping confirmation with tracking details. Please allow time for your order to be prepared and dispatched from our warehouse.

It takes 1 to 3 Business Days to process and ship your order after you place it.

You will receive a shipping confirmation email with your tracking number once your order leaves our fulfillment center.

Shipping and Delivery usually takes 5 Business Days after we processed it. If your product is low on stock, it can be delayed by an extra 2 to 3 Business Days.

Rest assured, we are doing our best to get your order delivered as fast as possible.

We use Australia Post, Aramex and SpeedX to ship orders. Shipping is free.

Returns

We understand that sometimes an item might not be quite right. If you'd like to return your item, please contact us within 30 days of delivery and we’ll guide you through the next steps.

To ensure your return reaches us safely and is eligible for a refund, we kindly ask that all returns are sent via int Royal Mail tracked after receiving the details from us, which helps protect both you and us from delays or lost parcels, and ensures we can process your return promptly once the item is received and passes inspection.

Please note:

• Items must be returned unused and in original condition.
• We’re happy to accept cancellations within 24 hours of ordering, as most orders are quickly processed and on their way shortly after.
• Refunds are processed once the return is received and passes a brief quality check.
  

If you have any questions about your order or our process, feel free to reach out to our customer care team—we’re always happy to help.

Thank you for supporting Muse Melbourne