Refund Policy
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at support@muse-melbourne.com
If your return is accepted, you will need to ship the product back to our fulfilment centre using Australia Post tracked. You’ll receive detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If the item is not damaged and the correct product was sent, the customer is responsible for all shipping charges. We currently do not charge a restocking fee for the benefit of the customer.
You can always reach out to us with any return questions at support@muse-melbourne.com
Damages and Issues
Please inspect your order upon receipt and contact us immediately at support@muse-melbourne.com if your item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Contact us at support@muse-melbourne.com.
Exchanges
The fastest way to get the item you want is to return the one you have. Once your return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If your order is being shipped into the EU, you have the right to cancel or return it within 14 days for any reason, without justification. The item must be unworn or unused, with tags, in its original packaging, and include proof of purchase.
Returns & Refunds
We offer a 30-day return window from the date your order arrives.
If you change your mind, simply get in touch within 14 days for a refund back to your original payment method. After that, we’ll still happily accept your return (up to 30 days) and issue you store credit to use anytime.
Items must be unworn, unwashed, and in original condition with tags and packaging intact. Once your return is approved and received back, we’ll process your refund or credit right away. Please hold onto your receipt or proof of purchase.
To get started, email us at support@muse-melbourne.com and we’ll walk you through the next steps. Kindly note that returns must be arranged with us in advance — we’re unable to accept items sent without notice.
We're also happy to offer a replacement if your order arrives damaged or if you’ve received the wrong item.
Refunds
Once we’ve received and inspected your return, we’ll notify you of the approval status. If approved, the refund will be processed to your original payment method within 10 business days. Please note your bank or credit card provider may take additional time to post the refund.
If it’s been more than 15 business days since your refund was approved and you haven’t received it, please contact us at support@muse-melbourne.com.
For any return-related questions, feel free to reach out anytime at support@muse-melbourne.com